Here you can find documentation for our hardware products.
84 articles
How do I access the local web setup interface?
How do I configure the communications settings?
How do I add video feeds/cameras to an encoder?
How do I configure recording of the video feeds and manage/erase storage devices?
What do the power settings do?
What do the alarm triggers do?
How do I change the device's timezone?
Setting up an NTP service?
What is SecureConnect?
How do I enable Local Viewer access and RTSP output streams?
How do I import/export encoder settings?
How do I download recordings via SFTP?
How do I connect an RDC Master Node to my device?
How do I enable persistent logging?
Supported features on each EdgeVis encoder
How do I add a USB communications device?
What web browsers are supported by the setup interface?
How do I upgrade my encoder firmware?
I've lost my password for the encoder's setup interface
What cameras can I use with my EdgeVis encoder?
Why can't I see a camera when searching?
What ports are opened by the device firewall?
What is SafeZone 2D?
How do I purchase SafeZone 2D?
SafeZone 2D camera tips
Available SafeZone 2D configuration options
How do I enable SafeZone 2D?
How do I get a licence for my EdgeVis encoder?
What is the storage file format for EdgeVis encoder recordings?
How do I add an encoder to a server?
Where can I download encoder log files?
How do I get my recordings off my encoder?
EdgeVis Encoder/MiniCam - Using SecureConnect to access remote devices
EdgeVis devices - troubleshooting access/communication issues
I have lost an encoder, other device, or accessory, how do I get a replacement?
I have damaged a device or accessory, how do I get a replacement?
EdgeVis encoders - troubleshooting camera/video issues
How do I see more than one camera from an encoder at a time?
How do I factory reset my hardware device
Does my EdgeVis encoder support GPS?
Can I downgrade my encoder firmware?
EdgeVis 8.6 streaming performance guidance
What does 'Reserve idle stream bandwidth' mean?
Can I change my encoder's BIOS settings?
About EdgeVis Video Router
EdgeVis Video Router – EVVR-1R
Quick Start Guide
EdgeVis Video Router – EVVR-4RL
Quick Start Guide
EVVR-1 / EVVR-4 Factsheet
EVVR-1R Factsheet
EVVR-4RL Factsheet
EdgeVis Video Router EVVR-1 / EVVR-4 hardware installation guide
EdgeVis Video Router EVVR-1R hardware installation guide
EdgeVis Video Router EVVR-4RL hardware installation guide
EdgeVis Video Router 4 (EVVR4/EVV4RL) - Enabling multiple output video streams
What if my encoder is NFF (No Fault Found), what happens next?
What happens if my encoder is BER (Beyond Economical Repair)?
What is the return merchandise authorisation (RMA) process?
How long will it take to repair my encoder?
What is my return merchandise authorisation (RMA) number?
How much will it cost to repair an encoder?
Is my encoder still under warranty?