To report a damaged device or accessory please contact our support team, and provide the following information:
Name of Customer (Legal Entity Name)
Description of device or accessory damaged
Quantity of devices or accessories damaged
Circumstances around the damaged devices, accessories, or order
Sales Order Reference or Purchase Order Number for device or accessory
When was the device or accessory purchased?
Upon receipt of your support ticket, one of our Support Experts will be able to advise you of your options to obtain a replacement device or accessory.
Please aim to provide as much information as possible at the point of enquiry to help us expedite the enquiry processing time.