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Where can I download encoder log files?
Where can I download encoder log files?
Updated over 3 months ago

From the encoders local web interface

Encoder log files may be obtained by navigating to the Logs and Diagnostics page of the encoder's local web interface.

Illustration of configuration interface

Please use the 'Download all logs' option, as this will download all logs instead of the current log only.

Illustration of configuration interface

From the encoders local web interface via a Secure Connect channel

If the encoder is on a remote deployment, and you are unable to access the encoders local web interface, it is possible to access it via a Secure Connect channel from EdgeVis Client using the following steps:

  1. Log in to the server's web management interface

  2. Navigate to the encoder's configuration page

  3. Click 'SecureConnect'

  4. Click 'Add Channel'

  5. Enter the following details:
    ​
    ​Direction: Connect To
    ​IP Address: 127.0.0.1
    ​Port: 443
    ​Description: localhost
    ​

  6. Click 'Submit'.

You may then access the encoder's local web interface by selecting the channel in EdgeVis Client (Action -> Access SecureConnect channels...), then navigating to the Logs and Diagnostics page of the encoder's local web interface.

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