Digital Barriers' goal is for it to take a maximum of 10 working days to confirm if the unit is repairable, this timeline starts when the encoder is received for further investigation.
If the unit is repairable, we aim to repair and return the encoder within a further 10 working days, it is possible for this to take longer due to unforeseen circumstances or delays, if there is a delay we will ensure you are kept up-to-date at all times.
How do I find out the status of my RMA?
To enable you to track the progress of your RMA, we will proactively update you directly to your contact e-mail address and in the live chat within this help centre. Alternatively, if you wish to find out more, you can contact us.