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What if my encoder is NFF (No Fault Found), what happens next?

If the device has been checked and no fault has been found, what is next.

Updated over a year ago

When an encoder is returned for repair, the Digital Barriers Support team will complete some functional checks, and the encoder is determined as No Fault Found (NFF):

  • If the encoder is under warranty no charge will apply and the encoder will be returned to the customer by Digital Barriers.

  • If the encoder is out of warranty the customer will be charged a No Fault Found fee of £40.00 plus shipping before the unit can be returned to the customer.


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