Services starting ok but web GUI failing to load locally or remotely.
Log file entry:
<log>
ERROR - #########################################################
ERROR - RLM Licence Manager: No products available!
ERROR - #########################################################
WARN - Network Server: unable to initialize licence manager
WARN - *********************************************************
WARN - Network Server could not start because there was a problem while initializing
WARN - the licence manager (If this issue persists, please contact support)
WARN - *********************************************************
WARN - Network Server failed to start.
WARN - Can't register update listener
This error condition indicates that the RLM TCP Port might be blocked
Possible causes are:
The RLM software management system can’t access the required TCP Ports
Either the ports are blocked on the firewall
Or used by another application
Port 9443 (Server Web Management Interface) is closed
The hardware signature of the server machine has changed and caused the issue with licensing.
Solutions:
Open the required Ports
If all the ports are active, then in the “RLM.txt” file following entries should be seen:
Shut down the Network Server and TVI Licensing services.
Next check there are no RLM or java processes still running in task manager. If there are other instances running then try killing those before starting the services again.
Generate and send a new license request file
Instructions are as follows:
Log in to your server's Web management interface as an administrator
Navigate to Advanced server settings -> License management
Click 'request a new license'
Check the 'download file' checkbox and then click the submit button
Attach the license request file to your reply.
Once the new license file is received
Upload by navigating to Advanced server settings -> License management then select 'upload a new license'.
