We are investigating an issue affecting North American encoders (with internal modems) and running firmware version v8.7.
To mitigate potential connectivity problems, we recommend downgrading these devices to firmware version v8.6.1.
An update to resolve the issue with v8.7 is forthcoming. You will receive a notification via email when the update becomes available.
Download v8.6 FirmwareGetting started and release notes
Overview of where to begin, and the latest news from Digital Barriers.
12 articles
Download center
Access download links for all our latest software applications and encoder firmware.
1 article
Need to talk to us?
How to contact our experts for help, or report a vulnerability in our products.
6 articles
EdgeVis encoders
Find information, troubleshooting, and user guides for our hardware products.
107 articles
EdgeVis Server
Here you can find documentation for our server software.
40 articles
Viewing platforms
Overview and instructions on the different ways to view your encoder in a VMS or viewing client.
74 articles
Body Worn
Here you can find documentation for BW600 and VideoManager.
18 articles
Legacy resources
Manuals, guides and downloads for our legacy hardware and software products.
8 articles
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Find out how to login, gain access or create a new account.
4 articles