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My EdgeVis Server account is blocked

After a certain number of failed login attempts, the account is blocked. What steps to undertake to have it re-activated!

Updated over 10 months ago

My accounts seems to be blocked after too many false log in attempts (first screenshot), has been disabled by an administrator (second screenshot), or has timed out after a longer inactivity period (third screenshot)

Illustration of configuration interface

Illustration of configuration interface

Illustration of configuration interface

Step(s)

  1. Users will need to contact another user email@customer.com with server administrator permissions who will be able to unblock their password on their behalf.

  2. Then the user can reset his/her password by clicking the ‘forgotten your password?’ link on the EdgeVis web management portal login page. The user will receive a mail to reset the password.


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