Skip to main content
All CollectionsEdgeVis encodersEncoder user guideQuick start mini-series
How do I configure my encoder's communications settings?
How do I configure my encoder's communications settings?

Edit the configuration settings for your encoder's LAN, Wi-Fi and cellular connections

Updated over a week ago

Introduction

Your encoder uses its network connections for two main reasons:

  • To provide a connection to a remote EdgeVis Server

  • To provide a connection to your local cameras

Sometimes the same network connection is used for both, and sometimes your cameras are on a different network to your server connection.

Do you have the correct network details?

Before you proceed you must know the following:

  • Cellular connections
    You must have inserted your SIM card/antenna into your encoder, and have the APN details for your SIM card (APN name, username, password).

  • LAN connections
    You must know if your network supports DHCP (automatic set up), and if not the static IP address, subnet, gateway and DNS server details.

  • Wi-Fi connections
    You must know the Wi-Fi access point name and password. You will also need to know the same DHCP/static details listed for LAN connections.

Configure the communications settings

The communications options you'll see will be dependent on your encoder model - these differ between different EdgeVis encoders (please refer to your encoder’s hardware installation guide for more details).
​​

From the encoder's web set up interface select the Communications settings item from the home page:

Illustration of configuration interface


You need to perform two main tasks:

Step 1 - Configure each of your network connections

For each network connection you intend to use, you need to provide the appropriate settings (by this stage all SIM cards/antenna/network cables should be attached to your encoder!):

  • If your desired connection is disabled, click on it, then use the Enable this method menu option. This should enable the connection, and display its current settings.

  • Otherwise, click on your desired connection to see its current status/settings.

Configuring a cellular/4G connection

The status page for your modem connection will show you:

  • The current status of your connection (or appropriate error message, e.g. The APN settings have not been set)

  • The signal strength

  • The current connection type (e.g. 4G or 3G)

  • The details of the APN you are currently using (including username and password).

Illustration of configuration interface

Before you can configure your encoder to use cellular you must:

  • have inserted your SIM card into your device, and attached any required antenna (see your encoder's hardware installation guide for more details).

  • know your SIM card's APN details.

What is an APN (Access Point Name)? What details do I need?

Every SIM card you can use with the encoder needs three bits of information before it will work:

  • Access Point Name

  • Username

  • Password

Users with a consumer-style SIM card can usually find these details by googling the APN details for a particular network. The encoder also lists common APN settings from the major cellular providers.

More commercial/specialist SIMs will often use special/unique APN settings - in most circumstances, these must be obtained from your SIM card provider.

When you are ready to enable your modem, from the status page select the Edit Configuration button on the right.

Illustration of configuration interface

You can either enter the APN details directly or select the Select preferred network pull down to select one of the saved presets:

Illustration of configuration interface

Once you apply your SIM cards settings you will be returned to the status page where you will see your modem go through the various connection stages (e.g. Configuring modem, Waiting for Cellular Data) and should show the status as Connected, and when you return to the Communication page it should now reflect a working connection:

Illustration of configuration interface

If there is a problem with the connection, the connection status should provide feedback, and you should check:

  • Is your SIM card properly inserted into your encoder?

  • Have you entered the correct APN settings?

  • Is your SIM card working?

  • Are the antennae connected to your device?

  • Are you in an area with good mobile signal strength?

Using your SIM in a mobile phone can help validate much of the above, and provide you APN settings (if automatically detected by your phone), that your SIM card is providing data, and that you are in an area of strong signal strength.

Configuring a LAN connection

The status page for your LAN connection will show you:

  • The current status of your connection (or appropriate error message, e.g. Cable disconnected)

  • The current configuration (either DHCP or static) and the current IP Address (either manually set or obtained from DHCP).

  • The MAC Address for your LAN port.

If your LAN port does not report as connected then you may need to supply a valid configuration first. Use the Edit configuration menu item on the right to edit the LAN ports settings:

Illustration of configuration interface

Either:

  • Select DHCP for networks that provide devices connection settings automatically

  • Enter a valid static IP Address, Subnet Mark and Gateway Address. If your EdgeVis Server address is a domain name (e.g. video.company.com) then you'll also need to supply the address of a DNS server.

Once you have saved your settings, your connection's status page should show the connection as Connected, and when you return to the Communication pages it should now reflect a working connection:

Illustration of configuration interface


Configuring a Wi-Fi connection

The status page for your Wi-Fi connection will show you:

  • The current status of your connection (or appropriate error message, e.g. No SSIDs Configured)

  • The signal strength

  • The current Wi-Fi mode (your encoder can also act as a Wi-Fi access point)
    ZAP - add link to new article

  • The current configuration (either DHCP or static) and the current IP Address (either manually set or obtained from DHCP).

  • The MAC Address for your Wi-Fi card.

By default your encoder does not have the connection details for Wi-Fi access points, and your connection status will show No SSIDs Configured.

You can add one (or more) Wi-Fi login details by using the Add Wi-Fi configuration menu option on the right.

Illustration of configuration interface

The resulting page will show you a network scan of local Wi-Fi networks that you can select from, or you can enter a Wi-Fi network name manually by selecting Add SSID manually.

Enter the password for your selected Wi-Fi network and hit Apply to add this to the list of networks the encoder should attempt to connect to. The bottom of your Wi-Fi status page will now list all networks you have added:

Illustration of configuration interface

The buttons listed next to each network allow you to:

  • Pencil - Edit the connection password and change from the default DHCP setting to a static IP configuration

  • Arrows - Move the Wi-Fi access point up and down list. The encoder will always try to connect to the networks in the list in the order they are listed.

  • Delete - Remove this Wi-Fi access point from the list.

Once you have added your Wi-Fi network settings, your connection's status page should show the connection as Connected, and when you return to the Communications pages it should now reflect a working connection:

Illustration of configuration interface


Step 2 - Select which network connects to the server

Your encoder has the ability to use two different networks to connect to the server:

  • A primary communication method that should always be used when available

  • A secondary communication method that can be used as a backup

Before your encoder can connect to an EdgeVis server you must select one of your communications methods as the primary method. One the Communications page the first option should be to Add primary comms:

Illustration of configuration interface

Select this option to select your primary communications method

Illustration of configuration interface

Alternatively, select your preferred communications method on the Communications page, then use the Use for primary server communications menu option on the right.

If you want to select a backup communivations metho for server communication, select the method on the Communications page, then use the Use for secondary server communications menu option on the right.

Advanced networking options

There are two additional network options that you may

  • VPN support
    The encoder supports the ability to act as a VPN router - refer to the 8.6 release notes for further information.

  • Locked down firewall
    By default, the encoder runs a firewall that blocks access to any ports that aren't required for your encoder. This can be locked down even further to block access to non-essential services as well - refer to the following article for a list of ports that are open/closed on your encoder.

ZAP - link to new firewall article.

'Setting up your encoder' series:

Once you've completed these steps, the encoder Quick Start Guide can provide more information on the next stage of completing your EdgeVis set up.

Did this answer your question?