Digital Barriers always seek fair outcomes for our customers. We are committed to meeting or exceeding expectations but recognise that at times things can go wrong.
We welcome all feedback from our customers because it gives us a chance to put things right. We aim to deal with every complaint quickly and fairly, to learn from our mistakes so we can improve our service.
To lodge a customer complaint please create a support account or log into your support account. Find out more about support accounts.
Then raise a support ticket via the resolution bot and provide as much detail as possible to assist us with resolving your complaint in a timely manner.
Once the ticket is raised you will receive an acknowledgment within 24 hours. We will always aim to resolve your complaint within 2 working days however sometimes this may take longer.
Alternatively please contact your Account Manager directly via email or you can also email the Operations team at: firstname.lastname@example.org and they will raise a support ticket on your behalf and will keep you updated until your issue is resolved.