Normally, you will download encoder logs (if requested by customer support) using the local web interface.
However, if your encoder does not appear online or you can't log in to the web interface, you can check the encoder's log files on a terminal, which may indicate an error with your configuration. Use the following commands:
# You should change the folder to the one containing your compose file
# if you are not there already
cd evvr
sudo docker compose logs edgevis-encoder
The log entries shown are developer-level logs and not intended to be fully understood by end-users.
However, they can be useful when editing environment variables/seed files for diagnosing issues with starting up your container.
For example, you may see errors initialising the container:
edgevis-encoder | Encoder starting..
edgevis-encoder | [info] [1] Encoder: is not FIPS capable
edgevis-encoder | [info] [1] Encoder: Selected Analytics Engine 'medium'
edgevis-encoder | [info] [1] HardwareController : Model DOCKER
edgevis-encoder | [info] [1] HardwareController: Created DOCKER
edgevis-encoder | [info] [1] Starting IP Series Encoder..
edgevis-encoder | [info] [1] DOCKER - 9.0.0
edgevis-encoder | [info] [1] Release-9.0 - 672e1d7a31 - 2025-07-15_16-03-15 - TC28
edgevis-encoder | [info] [19] CPU Usage 0.00% GPU Usage -1.00% Memory used 65.69 MB Total Memory 15475.45 MB
edgevis-encoder | [info] [1] ConfigFile::LoadConfigFile - load config from /config/config.cfg
edgevis-encoder | [warning] [1] ConfigFile::LoadConfigFile - loaded encoder name container
edgevis-encoder | [info] [1] ConfigFile::LoadConfigFile - load config from /config/config.cfg
edgevis-encoder | [warning] [1] ConfigFile::LoadConfigFile - loaded encoder name container
edgevis-encoder | [info] [1] Config: Load persistent config complete
edgevis-encoder | [error] [1] Config: EV_RECORDINGS_ENCRYPTION: The pre-configured recordings encryption key is different to the existing recordings encryption key. To change password please backup and erase your recordings directory
edgevis-encoder | [error] [1] Encoder: Fatal error, failed to create and initialise EncoderController.