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EdgeVis Client - Alerts
Updated over a week ago

Alerts are stored on the EdgeVis server and can be viewed and managed by multiple users. Alerts are generated from a rule. Rules can be configured on the server.

Receiving an alert

Once a rule has been triggered, the alert can be received in several ways. From an SMS message, Mobile Push Notification, Email and within the EdgeVis client.

SMS, Mobile Push and Email are all configured on the EdgeVis Server. Contact your System Administrator for more information.

Alerts are stored on the server. Alerts are sent to a distribution list and are shared across users on the distribution list.

Downloading alerts

By default, the first 30 alerts are downloaded to the client. If more alerts are required, scroll to the bottom of the list and select Load next 30.

Viewing an alert

On receiving an Alert, the content can be viewed by clicking on the ↓ to expand the alert.

Alert states

Alerts have three possible states:

State

Meaning

New

A new alert. This is the initial state of all alerts

Acknowledged

The alert has been acknowledged by a user

Closed

The alert has been closed by a user

Alerts always move down a state at a time, i.e New move to Acknowledged and Acknowledged move to Closed.

Changing an Alert state

Alert states can be changed in a few ways.

  • expand the Alert by clicking on the ↓ and selecting the new state

  • click on the Alert, or multiple alerts and selecting CHANGE

If multiple alerts are selected they will all be moved down one state i.e New will move to Acknowledged and Acknowledged will move to Closed.

Changing an alert by default will move it down a state. To move an alert up a state, expand the Alert by clicking on the ↓ and selecting the required state.

Alerts are shared across the system. If the alert has been sent to multiple people, changing the alert state will change the alert state for everyone on the alert distribution list

Viewing different states

Select the cog icon on the Alerts pane. Select the alert states you want to display

The number beside each alert signifies the number of alerts on the system for the user.

Bulk changing alerts

If all the alerts need changed to a different state, without highlighting an alert select CHANGE ALL. This will provide an option to change all the alerts currently downloaded or all the alerts on the system.

Changing a lot of alerts to a different state may take the system some time to process.

View an alert

To view an alert, highlight a single alert and select VIEW. You can view the live video or view the archive video from the time of the alert.

The layout will automatically contain an alert panel and if there is location information associated with the asset, a map.

View images

Alerts can have an imaged attached to them. These are indicated with the image icon on the alert.

View the image by selecting the View image option from the VIEW menu.

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